In a difficult trading environment, it's never been more important to look after your guests. Now you can recognise and reward your loyal customers with a programme designed exclusively for independent properties. Up until now, there have been very few options available if you wanted to introduce a customer reward programme. Leading international brands can charge exessive fees to sign up, with the risk of losing your identity. The alternative to that is to set up your own in-house loyalty club, which is hugely time consuming and rarely succeeds. So let us offer you the complete solution, while you look after running your business.
Our members get the VIP treatment each time they stay. With a welcome snack on arrival (chocolate bar and mineral water), early check in, late check out and free upgrades, they know that they are being well looked after. They also earn loyalty points, which can be accumulated across all participating properties, and redeemed for a selection of great rewards including gift cards and free night stays.
We keep our running costs low and offer intelligent software that works. We don't waste money on expensive advertising campaigns. 90% of our communication to members is via email and website, keeping print costs down.
If you decide to join the programme, there is a nominal set up fee and a small monthly maintenance fee. After that, you only pay a small commission on guests who earn loyalty points by staying at your property.