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You can sign up at the front desk of any participating property, or you can join online by visiting the sign up page on this website.
It is completely free to join the loyalty programme, and there are no associated costs whatsoever.
Our loyalty programme was launched in Autumn 2011, and we are actively targetting partner properties to join the scheme. If there's a specific hotel you'd like to have included as an an affiliate, please let us know. In the meantime, our participating properties has the up to date list.
You can earn points which can be accumulated and redeemed for rewards. You will also enjoy additional membership perks.
In order to keep our loyalty programme as efficient as possible, we try to keep everything quick and easy by using online systems and email notifications, rather than using a postal service to send out membership cards and statement information. If you'd like to keep a record of your membership number close to hand, our reception teams will be happy to provide you with a handy wallet card.
Firstly, you must make your reservation directly with the hotel, via the hotel's own website or via phone or email. Points are not awarded if you have used a promotional code. We do not award points on bookings made via third party websites or intermediaries. Please advise the front desk staff that you are a member of the loyalty club, and present them with your membership number. If you don't have your membership number to hand, don't worry, we can look up your details on the system and add your points before you check out.
No problem, just contact the hotel within 7 days of your departure, and we will ensure your points are added to your account. Please be prepared to send a copy of your bill to the hotel if requried. Unfortunately, we cannot add points outside of this time frame.
Yes, but you must sign up at reception and become a member before your bill has been paid to ensure your points are added for that stay.
Points are awarded on the room rate only, exclusive of breakfast or any other ancillary spend within the hotel.
For every €1 you spend on your room rate, you will receive 15 points.
For every €100 you spend on your room rate, you will receive 1,500 points.
That means, if you pay an average room rate of €60 per night over 6 consecutive or seperately booked room nights in any of our participating properties, you'll have earned 5,400 points. That's enough to redeem a €15 reward!
Yes. Your statement will show a combined points balance which includes points earned at all participating properties.
Rewards from us to you is a multi currency loyalty club, and points can be earned in properties operating in the Euro and GBP currency zones. Points earned from GBP transactions will be converted to the Euro value equivalent and the respective points will be added to your account.
You can earn points for a maximum of 7 consecutive nights. If you are planning a longer term stay, please contact us and we would be delighted to discuss this further.
A member is eligible to earn points only on their own room.
Reward points will not be awarded when stays have been made through employee, group rates, promotional rates such as SAVE5, special travel agent discount rates, wholesale rates or third party internet rates. Members will not be entitled to the other membership perks (such as free mineral water, early check in etc) if staying on a non-qualified rate plan or if they book through a third party or intermediary website. Bookings must be made directly on the hotel's own website, or by phoning or emailing the hotel directly.
Once the points have been added to your account by the hotel, you will receive an automated email with details of the points earned for that stay, and your current balance.
Each time you earn points, you will receive an email notification confirming your balance. Should you loose this email, please contact us and we can check it for you!
Points which have not been redeemed within 12 months of being earned will automatically expire.
Points are non-transferable.
Visit the rewards page on this website to see a list the points required for each reward.
Simply visit the redeem points page on this website, and complete your request.
Once your order is validated, your reward should be with you within 5 working days.
Yes - full details will be sent to the email address on your membership account.
Please use the contact us page to get in touch with our membership team.
If you wish to claim for a free night stay, please go to the redeem points page on the website and complete your request. Once your order is approved, we will issue your free night certificate via email.
You must contact the membership team directly to make your reservation using a FREE night stay certificate. All reservations for free night stays must be booked through the memebership team. Free night stays will not be honored unless the correct procedures are followed.
If the hotel is fully booked on the dates you wish to stay, we cannot offer you availability. Please note, there are also a small number of black out dates in our hotels when free night stays are not permitted - you can see these black out dates here.
Once the hotel confirms avaialbility to us, we will book the free night stay on your behalf. The usual cancellation policy and terms and conditions of booking will apply.
On arrival at the hotel, please present your free night certificate to at reception. You will be responsible for all extras incurred during yourstay .
Please use the contact us page to get in touch with our membership team.
